Shipping

All items ship from Canada. Please allow 2-3 days for processing of your order. A link to track your order will be sent to you upon shipment. Shipment transit times vary per country and shipping method. 


Canada: 1-5 business days
North America: 3-10 business days 
Europe: 3-10 business days 
Asia & Oceania: 7-14 business days

Applicable taxes on your order will be calculated at checkout. Wanze is not responsible for international taxes or customs duties.


Refunds

All items are final sale. We advise that you carefully consider and plan your purchase prior to check out. Please refer our size chart for product dimensions. If you have any further inquiries about the product prior to purchase kindly contact info@wanzesong.com and we will be happy to assist. 


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

If you wish to make an exchange for a different size or item, you have 7 business days from purchase to do so. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The fastest way to proceed an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note you are responsible for the shipping charges on the return shipment and may incur further shipping charges on the new shipment. Please use a service that is trackable as we are not responsible for damaged or lost returns.